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Frequently Asked Questions
Find answers to common questions about our products and services
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website.
Can I use an AMC gift card for online merchandise?
Yes, AMC gift cards can be used to purchase movie-related merchandise, tickets, and concessions online.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage to arrange a replacement.
Are the movie collectibles limited edition?
Many of our cinema-exclusive items are limited runs and are available only while supplies last.
Do you ship internationally?
Currently, we only ship to addresses within the United States and U.S. territories.
Can I return merchandise at a local AMC theatre?
Online merchandise purchases must be returned via our mail-in process and cannot be returned at theatre box offices.